The Account Manager I position is responsible for serving as the key point of contact for assigned clients throughout the annual Affordable Care Act (ACA) reporting process. This position is customer/client-focused and is expected to exercise mature judgment and communication proficiency. The person is required to identify and resolve problematic issues and always seek to provide the highest level of service. The Account Manager I is the point person for our clients and provides overall project management, including the proactive initiation of communications and delivery of services and resources to support the annual reporting process. This position is located at our Pikesville, Maryland office and reports directly to the VP of Operations.
Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.
Supervisory Responsibility: This position has no direct supervisory responsibilities.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Expected Hours of Work: Monday through Friday, 40 hours a week, following an agreed-upon schedule.
Travel: Minimal travel is required.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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