The ACA Client Services Specialist position is responsible for serving as the key point of contact for assigned clients throughout the annual Affordable Care Act (ACA) reporting process. The ACA Client Services Specialist is the point person for our clients and provides overall project management, including the proactive initiation of communications and delivery of services and resources to support the annual reporting process. This position is extremely client-focused and is expected to exercise mature judgment and communication proficiency. The person is required to identify and resolve problematic issues and always seek to provide the highest level of customer service. This is a hybrid remote and in office position. Our office is in Pikesville, Maryland. This position reports directly to the Director of Operations.
Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.
This position has no direct supervisory responsibilities.
This is a hybrid remote and in office position. Our office is in Pikesville, Maryland office and reports directly to the Director of Operations. This job operates in a professional office environment, whether in person or remotely. This role routinely uses standard office equipment such as computers, phones, and printers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Expected Hours of Work:
Monday through Friday, 40 hours a week, following an agreed-upon schedule. Extended hours and/or weekends may apply during the busiest season of ACA reporting, which occurs in first quarter.
Minimal travel is required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.