ACA Account Manager

The Account Manager I position is responsible for serving as the key point of contact for assigned clients throughout the annual Affordable Care Act (ACA) reporting process. This position is customer/client-focused and is expected to exercise mature judgment and communication proficiency. The person is required to identify and resolve problematic issues and always seek to provide the highest level of service. The Account Manager I is the point person for our clients and provides overall project management, including the proactive initiation of communications and delivery of services and resources to support the annual reporting process. This position is located at our Pikesville, Maryland office and reports directly to the VP of Operations.

Job Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

  • Manage and monitor client accounts to ensure that all records and information from which services are provided are received timely.
  • Collect data and analyze for accuracy, while monitoring client engagement and satisfaction.
  • Communicate effectively and efficiently with staff and clients.
  • Identify problems or issues and ensure all are responded to and resolved accordingly.
  • Ensure on-time and accurate reporting to meet contractual requirements and client expectations.
  • Develop and maintain effective working relationships as a liaison with clients and MZQ internal team members.
  • Maintain a current working knowledge of benefit laws and regulations as they affect plans to ensure timely compliance and communication where applicable.
  • Stay current on the software tools used by the company, including self-study and taking online courses.
  • Represents the firm when interacting with broker/client
  • Provide quality control for ACA reporting clients.
  • Other duties as assigned.

Skills and Qualifications:

  • Excellent written and verbal communication skills, fluency in English.
  • Professional telephone and email skills and knowledge of telephone and email etiquette.
  • Polished, professional, and energetic demeanor to build relationships with clients primarily through remote interactions.
  • High degree of critical thinking, organizational, and decision-making skills.
  • High degree of initiative and attention to detail.
  • Self-motivated and comfortable working as part of a team.
  • Ability to collaborate effectively.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to establish and maintain effective working relationships with fellow employees, brokers, and clients.
  • Ability to follow written and verbal instructions.
  • Ability to manage multiple client accounts, tasks, and projects simultaneously.
  • Ability to apply mathematical operations to required tasks.
  • Proficient in Microsoft Office, particularly Excel, and comfortable using Microsoft Windows PCs.
  • Bachelor’s degree or four years work experience that was client-facing and required frequent phone contact and follow-up.

Bonus Qualifications:

  • Knowledge of principles and practices of employee benefit compliance.
  • Working knowledge of federal laws and regulations and government report preparation.
  • Working knowledge of government reporting websites.

Supervisory Responsibility: This position has no direct supervisory responsibilities.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Expected Hours of Work: Monday through Friday, 40 hours a week, following an agreed-upon schedule.

Travel: Minimal travel is required.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

To apply, send a cover letter and resume to careers@mzqconsulting.com.  In your cover letter:

  1. Introduce yourself and explain why this position is of interest to you, and why you would be a great fit.  Please limit this section to 1 page.
  2. On a separate page of your cover letter, answer the following questions (with each response being about a paragraph in length).
  • What criteria do you look for when searching for your next company or position?
  • What are your favorite and least favorite parts of your current (or most recent) job?
  • Tell us about the last thing you learned on the job.
  • Tell us about a time when you had to juggle competing priorities.  
  • What would your last manager say about you?  What would they say you could improve on?