The Client Services Specialist supports MZQ’s clients by assisting with the development of Non-Quantitative Treatment Limitation Analyses, required by the Mental Health Parity and Addiction Equity Act, for group health plan clients. This position offers the opportunity to help group health plans come into compliance with federal requirements addressing coverage equity for mental health care and substance use disorder treatment.
This position requires superior communication, analytical, writing abilities, and interpersonal skills. A commitment to teamwork, an eye for detail, and the ability to manage time, handle multiple priorities, and work independently are also essential.
Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.
· Work with clients and MZQ account managers to gather necessary health plan data
· Review and assess health plan documents and data to identify treatment limits and assess health plan practices
· Serve as a primary drafter of MHPAEA NQTL comparative analytical reports
· Answer MHPAEA questions for internal staff as needed and escalate questions as appropriate
· Research compliance issues as needed
· Support other aspects of MZQs compliance services practice as needed
· Use innovative and effective methodologies to support compliance efforts
· Look for improvements to compliance services processes and procedures to support efficiency and growth
· Other office duties as assigned
· BA/BS Degree in Business,Economics, Political Science; Government or similar
· Prior HR/Benefits experience aplus
· Working knowledge of federal lawsand regulations and government report preparation
· Working knowledge of governmentreporting websites
· Excellent organizational skills
· Extremely strong attention todetail
· Excellent written and verbalcommunication skills and etiquette
· Strong analytical, strategicthinking, and problem-solving skills
· Experienced and skilled in computer systemsin a windows-based environment
· Demonstrated ability to articulate clearlyand effectively
· Strong interpersonal skills
· Ability to work closely in a collaborativeteam environment
· Service orientation with a sense of urgencyand responsiveness
· Eager to learn and contribute to the successof the organization
· Works diligently and well under deadlinepressures
· Projects maturity and professionalism
· Approaches problems as opportunities andsearches for mutually beneficial solutions
Supervisory Responsibility:
This position has no direct supervisory responsibilities.
Work Environment:
This is a hybrid remote and in-office position. Our office is in Pikesville, Maryland. This position reports directly to the Vice President of Compliance. This job operates in a professional office environment, whether in person or remotely. This role routinely uses standard office equipment such as computers, phones, andprinters.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Expected Hours of Work:
Monday through Friday, 40 hours a week, following an agreed-upon schedule.
Travel:
Minimal travel is required.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
